Privacy policy

Privacy Policy

Last Updated: April 29, 2026

This Privacy Policy describes how Bag and Scent collects, uses, and protects your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Billing and shipping address
Email address
UAE-based phone number
Payment information (processed securely through third-party payment providers)
Device, browser, and IP address information

We collect this information to process orders (for our leather bags and perfumes) and improve your shopping experience.

2. How We Use Your Information

We use the information collected for purposes such as:

Processing and fulfilling orders
Sending order confirmations and updates
Providing customer support and managing returns/exchanges
Improving our website and services
Preventing fraud and unauthorized transactions
Comply with UAE legal obligations and Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data

We do not sell your personal information to third parties.

3. Sharing of Information

We may share your information only with trusted third parties necessary to operate our business, including:

Payment processors
Shipping and local/international delivery companies
Website hosting and analytics providers

These third parties are required to protect your information and use it only for the services they provide.

4. Cookies and Tracking Technologies

Our website uses cookies to improve user experience, analyze website traffic, and understand customer behavior (such as remembering your shopping cart items or how you navigate our collections). You can disable cookies through your browser settings, but some features of the site may not function properly.

5. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information by implementing administrative, technical, and physical safeguards. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with UAE data protection regulations, you have rights regarding your personal information, including:

Access to the data we hold about you
Request correction or deletion of your data
Opt-out of marketing communications

To exercise these rights, please contact us using the details below.

7. Third-Party Services

Our website may include links or services from third-party providers (such as social media platforms). We are not responsible for the privacy practices of these external websites or services.

8. Data Retention

We retain your personal information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website means you accept those changes.